What to do if you are dissatisfied

We are committed to providing all our clients with high quality service. If, however, you have any concerns please raise them in the first instance with the person responsible for your case. If this does not resolve the problem to your satisfaction, then please inform Ms Parmjit Dhillon (parmjit@stonewoodlawyers.com) who is a Partner in the firm who handle client concerns that cannot be settled informally.

Within three working days, a complaint will be acknowledged. We will thoroughly evaluate your file with the person in charge of the case and conduct any additional research necessary within the firm. We will react to your complaint as quickly as possible, but no later than 21 days. In most cases, we will respond in writing and may offer a meeting. We'll let you know what we think about your issue and how we intend to resolve it.

If, after the Complaints Partner has considered your complaint you remain dissatisfied, you may ask for the matter to be looked into by the Legal Ombudsman

They will investigate your complaint independently, and their findings will have no bearing on how we handle your case.

The Legal Ombudsman will examine that you have tried to resolve your issue with us first before accepting it for investigation. If this is the case, you must file a complaint with the Legal Ombudsman:

After obtaining a final response to your complaint, you have six months to file a lawsuit.

Six years from the date of the crime or omission;

You have three years from the time you should have reasonably recognised there was a grounds to complain.

Please contact the Legal Ombudsman if you would need additional information.

PO Box: 6806 Wolverhampton, WV1 9WJ)

Telephone number: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

If your complaint is about fees, you may be able to have them evaluated by the court by requesting an assessment of the fees. Part III of the Solicitors Act of 1974 is the bill in question. If you use this technique within a month of receiving our invoice, you will receive a discount. Your right to a thorough examination is unalienable. If you take more than a month to respond, the court may impose conditions. Only once a year. Unless there are exceptional circumstances, you will lose your right to a full review once the bill's due date has passed.

Alternatively, if you believe we have broken a regulatory obligation, you can file a complaint with the SRA directly here:

Website address: www.sra.org.uk/consumers/problems/report-solicitor.page./.

Postal Address:

Solicitors Regulation Authority

The Cube 199

Wharfside Street

Birmingham

B1 1RN

You can also call them at 0370 606 2555 or email them at report@sra.org.uk.

Please note that a copy of our full complaints procedure is available upon request.